We hold pride in our 100% Customer Satisfaction Guarantee


If you've made an error in purchasing, don't hesitate to ask our team for advice. Whether you ordered a wrong size, received faulty items, or even having change of mind after you received the parcel, we got you covered.

Return & Exchange Policy

  • Items must be returned within 28 days of purchase Due to the Coronavirus pandemic happening at the moment, we offer up to 3 months period of exchange. Further extension may be offered when needed.
  • The returned items must not be SALE items
  • Returned suits must come in original suit bag and hanger
  • When exchanging jacket or vest from a boys 3-piece suit, both the jacket and vest must be sent back. We cannot offer different size of jacket and vest at the moment.
  • The returned items must be unworn, unwashed, or otherwise unused with original tags attached

Returning Items

Make sure your items meet the above policy. If you need to ship the items, fill in the included return/exchange slip provided in your parcel with the correct details. Send the parcel to:

Suit Lab
Unit 3 / 171 Woodville Road
Villawood, NSW 2163


If you live around the area, feel free to pop in our store.

 

Exchanging Items

Make sure your items meet the above policy.
Aside from similar procedures as returning items, please include a prepaid satchel bags with your shipping details filled in.