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Need Help? Let’s Get You Sorted Fast
Most questions can be solved instantly without waiting for a reply, using our self-service tools below. This is the quickest way to get answers and keep your order moving.
Use your tracking number to follow your delivery in real time via Australia Post.
Easy step-by-step instructions with eligibility checklist.
Most customers find what they need here, it’s the quickest way to get answers.
Full measurements for Men, Boys, and Toddlers, perfect if you're unsure between sizes.
Here are the most common questions (and their answers)
We are open 4 days a week.
Mon, Wed & Fri : 10am - 5pm
Sat : 10am - 4pm
No appointments needed, open to the public.
Orders are dispatched Mon, Wed & Fri before 12pm.
- Standard: 2–10 business days
- Express: 1–7 business days
Remote areas may take longer.
- Items must be returned within 30 days of purchase;
- No exchange or refunds on clearance items;
- Returned suits must come in original suit bag and hanger;
- Merchandise is unworn, unwashed, unused, and in its original condition with all tags intact. Failure to do so will void any returns.
- Customer is responsible for all postage costs.
If you’re between sizes, choosing the larger size is usually safest.
You can also bring your suit to our Villawood shop for a fit check.
Still Need to Contact Us?
Reach out to our team and we’ll get back to you as soon as possible, usually within one business day.
Our business hours are:
Mon, Wed & Fri : 10am - 5pm
Sat : 10am - 4pm
(Closed on Tue, Thu and Sun)
3/171 Woodville Rd,
Villawood NSW 2163
(open to public, no appointments needed)
0424 325 916
suitlab@gmail.com
Please include as much detail as possible regarding your question.
For example, if you're asking for size recommendation, read through our sizing guide first and include all the measurements like age, height, weight and body frame for us to assist you in finding the right size.