Return & Exchange Policy

We hold pride in our 100% Customer Satisfaction Guarantee


If you've made an error in purchasing, don't hesitate to ask our team for advice. Whether you ordered a wrong size, received faulty items, or our suits don't meet your expectation.

Return & Exchange Policy

  • Items must be returned within 28 days of purchase
  • The returned items must not be SALE items
  • Returned suits must come in original suit bag and hanger
  • The returned items must be unworn, unwashed, or otherwise unused with original tags attached

Returning Items

Make sure your items meet the above policy. If you need to ship the items, fill in the included return/exchange slip provided in your parcel with the correct details (or download the form by clicking here). Send the parcel to our store at:

Suit Lab
Unit 3 / 171 Woodville Road
Villawood, NSW 2163


If you live around the area, feel free to pop in our store.

 

Exchanging Items

Make sure your items meet the above policy.
Aside from similar procedures as returning items, please include a prepaid satchel bags with your shipping details filled in. Failure to do so will delay exchange process.

Please check to see if we have the sizes you need to exchange before sending back.