We hold pride in our 100% Customer Satisfaction Guarantee

If you've made an error in purchasing, don't hesitate to ask our team for advice. Whether you ordered a wrong size, received faulty items, or even having change of mind after you received the parcel, we got you covered.

Via Mail

In Store

Policy

Please send back your orders to:
Suit Lab
Unit 3 / 171 Woodville Road
Villawood, NSW 2163

RETURN
Please fill in appropriate fields in the return/exchange slip included in your parcel, and include it inside the parcel you are sending back to us.

EXCHANGE
In addition to the filled in return/exchange slip, please also include a prepaid satchel bag with your shipping details filled in.

Live around Sydney? Our showroom is located in Villawood!
Not only you avoid delay from shipping, you could also try out suits directly to avoid receiving another wrong / unsatisfactory items!

Suit Lab
Shop 3 / 171 Woodville Road
Villawood, NSW 2163

opposite to Bunnings & McDonalds
Click here for maps!

~~Items must be returned within 28 days of purchase~~ Due to the Coronavirus pandemic happening at the moment, we offer up to 9 months period of exchange. Further extension may be offered when needed.
The returned items must not be SALE items
The returned items must be unworn, unwashed, or otherwise unused with original tags attached

RETURNS & EXCHANGES

We hold pride in our 100% Customer Satisfaction Guarantee