Return & Exchange Policy

We hold pride in our 100% Customer Satisfaction Guarantee


If you've made an error in purchasing, don't hesitate to ask our team for advice. Whether you ordered a wrong size, received faulty items, or our suits don't meet your expectation.

Return & Exchange Policy

  • Items must be returned within 28 days of purchase
  • The returned items must not be SALE items
  • Returned suits must come in original suit bag and hanger
  • The returned items must be unworn, unwashed, or otherwise unused with original tags attached

Returning Items

Make sure your items meet the above policy. If you need to ship the items, fill in the included return/exchange slip provided in your parcel with the correct details (or download the form by clicking here). Send the parcel to our store at:

Suit Lab
Unit 3 / 171 Woodville Road
Villawood, NSW 2163


If you live around the area, feel free to pop in our store.

 

Exchanging Items

Make sure your items meet the above policy.

Option 1: Post the item back with a extra prepaid satchel bag with your name/address and a note of what you'd like to exchange for.

Option 2: Simply re-purchase the item/size you wish you exchange with, and send us back the item(s) you have in hand. After we check your parcel, we will refund the first item(s) accordingly.

Option 3: For an even easier way of exchange, feel free to drop by our store at Villawood NSW. Click here to find us.